FAQ
What materials are your sofas made of? Our sofas are crafted with high-quality, durable materials designed for comfort and longevity. Frames are made from kiln-dried hardwood to ensure sturdiness, while cushions use high-density foam for optimal support and softness. We offer a variety of upholstery options, including stain-resistant fabrics, premium linen, and durable leather, all handpicked for their quality and ease of care. Each material is tested to withstand daily use, making our sofas suitable for families and high-traffic living spaces.
How do I choose the right sofa size for my space? To find the perfect sofa size, start by measuring your living area’s length and width, leaving at least 18-24 inches of space around the sofa for easy movement. Our product pages include detailed dimensions (length, width, height, and seat depth) for each sofa, along with size recommendations for different room sizes. For small apartments, compact 2-seater sofas or loveseats work best, while larger family rooms can accommodate 3-seaters, sectionals, or modular sofas that can be customized to fit your space.
Can I customize the upholstery or color of my sofa? Many of our sofas offer customizable upholstery options, including a range of colors and fabric types. On the product page for each eligible sofa, you’ll find a dropdown menu to select your preferred color or fabric. Please note that custom orders may have a slightly longer processing time (3-5 additional business days) and are non-returnable, as they are made specifically for your request. Not all sofas offer customization—check individual product details for available options.
What is your return policy? We accept returns within 30 days of delivery, provided the sofa is in its original, unused condition with all packaging intact. Custom sofas, personalized orders, and sofas with signs of damage, stains, or improper use are not eligible for return. To initiate a return, follow the instructions on our website, and we will guide you through the process. Please note that return shipping costs are the responsibility of the customer, and refunds will be processed within 5-7 business days after we receive and inspect the returned item.
How long does shipping take, and is tracking available? Orders are processed within 2-5 business days, and shipping times vary by location, typically ranging from 5-14 business days after processing. For remote areas, delivery may take an additional 2-3 business days. Once your sofa ships, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your delivery in real time. Our shipping partners specialize in furniture delivery, ensuring your sofa arrives safely and on time.
How do I care for and maintain my sofa? Care instructions vary by upholstery type, and we include a detailed care guide with each sofa. For fabric sofas, vacuum regularly to remove dust, blot spills immediately with a clean, dry cloth, and use a fabric cleaner recommended for your specific fabric type. Leather sofas should be dusted regularly and treated with a leather conditioner every 6-12 months to prevent drying and cracking. Avoid placing your sofa in direct sunlight, as this can fade upholstery over time, and keep it away from heat sources to prevent damage.
Is assembly required for your sofas? Most of our sofas require minimal assembly, such as attaching legs or connecting modular pieces. We provide clear, step-by-step assembly instructions and all necessary tools with each order, making assembly easy for one or two people to complete in 30-60 minutes. Sectional sofas may require slightly more time to assemble, but instructions are tailored to simplify the process. We do not offer professional assembly services, but you can arrange for a third-party service independently if needed.
Do your sofas come with a warranty? Yes, all our sofas come with a 1-year warranty covering manufacturing defects, including frame damage, broken springs, and faulty stitching. The warranty does not cover normal wear and tear, stains, damage from improper use or assembly, or accidental damage. To make a warranty claim, provide proof of purchase and clear photos of the defect, and we will assess the issue and offer a resolution (repair, replacement, or partial refund) at our discretion.